Last updated: 2 October 2026

This privacy policy explains how Southern Grandis (“we”, “us”, “our”) collects and uses your personal information when you visit southerngrandis.com or get in touch with us. We are committed to protecting your privacy and handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Southern Grandis is the data controller for the personal information described in this policy. If you have any questions about this policy or how we use your information, please email us at dogood@southerngrandis.com.

The information we collect

We only collect the information we need. This may include:

• Information you give us – for example your name, email address, telephone number, company name and the content of your message when you fill in our contact form or email us.
• Information about your visit – such as your IP address, browser type, device and the pages you view. Some of this is collected automatically through cookies and similar technologies (see “Cookies” below).
• Business correspondence – records of enquiries, quotes and orders if you or your organisation do business with us.

How we use your information

We use your information to:

• respond to your enquiries and provide information about our timber products;
• prepare quotes and supply products you or your organisation have ordered;
• keep our website secure and protect it from spam and misuse;
• keep business records and meet our legal and accounting obligations.

We will not use your information for marketing unless you have asked us to, and you can ask us to stop at any time.

Our lawful bases

Under UK GDPR we must have a lawful basis for using your personal information. We rely on:

• Legitimate interests – to reply to your enquiries, run our business and keep our website secure;
• Contract – where we need your information to provide a quote or supply products;
• Legal obligation – where we must keep records, for example for tax purposes;
• Consent – for any non-essential cookies, and for marketing if you have asked to receive it. You can withdraw consent at any time.

Who we share your information with

We do not sell your personal information. We only share it with trusted service providers who help us run our business and website, such as our website hosting and email providers, and Google, whose reCAPTCHA service helps protect our contact form from spam. These providers may only use your information to provide their services to us. We may also share information where the law requires us to.

International transfers

Some of our service providers may store or process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved standard contractual clauses.

How long we keep your information

We keep personal information only for as long as we need it for the purposes above. Enquiries that do not lead to any business are normally deleted within two years. Customer and business records are kept for up to seven years to meet accounting and legal requirements.

How we keep your information safe

We use appropriate technical and organisational measures to protect your information, including secure (HTTPS) connections to our website and restricted access to our systems. No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information.

Cookies

Our website uses cookies. Essential cookies are needed for the site to work. Any other cookies are only set if you agree to them through our cookie banner. Full details are in our Cookie Policy, and you can change your choices at any time using the options at the bottom of this page.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• ask us to restrict or stop using your information;
• object to us using your information, including for direct marketing;
• ask us to transfer your information to another organisation;
• withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, email dogood@southerngrandis.com. We will respond within one month. There is normally no charge.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113.

Links to other websites

Our website may link to other websites, such as social media. We are not responsible for their privacy practices, so please read their privacy policies.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.

We use cookies to make our website work and, with your permission, to improve your experience. You can read full details of the cookies we use in our Cookie Policy.

You can review or change your cookie choices at any time below.